Privacy Policy
Last updated: May 14, 2025
1. Information We Collect
We collect information you provide when creating an account, placing orders, or contacting us. This includes your name, email address, phone number, delivery address, and order history. We also collect usage data such as browser type, pages visited, and interaction patterns to improve our service.
2. How We Use Your Information
Your information is used to process and deliver orders, communicate order updates via WhatsApp and email, provide customer support, personalize your shopping experience, and improve our products and services. We never sell your personal data to third parties.
3. Data Security
We use industry-standard security measures including SSL encryption, secure server infrastructure (Supabase), and access controls to protect your personal information. Payment information is not stored as we exclusively use Cash on Delivery.
4. Cookies
We use essential cookies to maintain your session and shopping cart. No third-party advertising cookies are used. You can disable cookies in your browser settings, though this may affect site functionality.
5. Third-Party Services
We use Supabase for authentication and data storage. Their privacy practices are governed by their own privacy policy. We do not share your data with any other third-party services without your explicit consent.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. You can manage your account information through your profile page or contact us directly. We will respond to data requests within 48 hours.
7. Data Retention
We retain your personal data as long as your account is active or as needed to provide services. Order records are kept for 2 years for reference and quality assurance purposes.
8. Updates to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated via email or in-app notification. Continued use of our service constitutes acceptance of the updated policy.
9. Contact Us
For privacy-related inquiries, contact us at hello@somanievergreen.com or call +92 325 9951110. We take your privacy seriously and will address any concerns promptly.