Return & Refund Policy — Somani Evergreen
Last updated: May 18, 2026
1. Eligibility for Return or Refund
We process returns or refunds only for quality-related issues, wrong items, missing items, or damaged packaging at delivery time. Because we deliver fresh/perishable products, general change-of-mind returns are not accepted.
2. Reporting Window
To request support, contact us within 24 hours of delivery. Please share your WhatsApp order message / name and order date, a short explanation, and clear photos of the product so our team can verify the issue quickly.
3. Resolution Options
After review, we may offer one of the following based on the case: replacement of the affected item, partial refund, or full refund. The final resolution is determined after quality verification.
4. Non-Returnable Conditions
Requests may be declined if the reporting window has passed, product handling/storage was not appropriate after delivery, or evidence is insufficient to verify the issue.
5. Refund Processing Time
Approved refunds are typically processed within 3 to 7 business days, depending on the payment method and operational checks. For Cash on Delivery orders, refund settlement details are shared directly by our support team.
6. Contact for Claims
For all return/refund claims, contact us at somanievergreen@gmail.com or call +92 344 0239344. Our team is available Mon-Sun: 8:00 AM - 10:00 PM.